PDFTape
Open web app
← Back to home

Support

Last updated August 22, 2026

Need a hand with PDFTape? We're a small team and read every message. Email support@pdftape.com and we'll get back to you, usually within 1–2 business days.

Before you write

A few details help us help you faster:

  • Which edition you're using — the browser app, the Mac app, or the iPhone and iPad app.
  • Your PDFTape version. On Mac: PDFTape → About PDFTape, plus your macOS version. On iPhone or iPad: Settings → About → Version, plus your iOS version.
  • What you expected to happen, and what happened instead.
  • A screenshot, if something looks wrong.

Common questions

  • Restoring a purchase. Reinstalled, or on a new device? On Mac, choose Restore Purchase on the upgrade screen. On iPhone or iPad, tap Restore purchases in Settings or on the PDFTape Pro screen. Either way it uses your Apple Account — no receipt needed.
  • Refunds. App Store and in-app purchases are refunded by Apple — see below.
  • What's new. Browse the changelog.
  • Your files and privacy. PDFTape works offline and keeps your documents on your own device — details in our privacy policy.

iPhone and iPad

The app works entirely offline and never uploads your documents. A few things that come up often:

  • A document is missing. Documents live in the app's private storage, so deleting the app deletes them. Check Recently deleted first — items stay there for 30 days.
  • The scanner can't open the camera. Grant camera access in iOS Settings → PDFTape. Everything except scanning works without it.
  • A password-protected export won't open. Passwords are applied on your device and are never stored or sent anywhere, so we cannot recover one. Re-export the document with a new password.
  • PDFTape Pro. A one-time purchase through Apple, tied to your Apple Account and shared with your Family Sharing group. It unlocks on every device signed in to that account — tap Restore purchases if it doesn't appear straight away.

App Store purchases

Billing and refunds for the Mac App Store and iPhone/iPad editions are handled by Apple. Manage purchases in App Store → your account, or request a refund at reportaproblem.apple.com. For anything about how the app works, email us — we're happy to help.

Questions? Email support@pdftape.com.